RETURNS

Our Policy

Want to return your item to L3dah?

No problem!

We offer a 14 day refund on return policy if for whatever reason

you're not happy with your products.

You can return your product for store credit, a different product, or a refund to the original payment method.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@l3dahonline.com. If your return is accepted, instructions on how and where to send your package will be emailed to you. On receipt of the returned item, we will either issue a refund, or swap for a different size or item. Any Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@l3dahonline.com.

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
     

  • Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as custom products, special orders or personalized items), and any personal care goods. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.
     

  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
     

  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For inquiries regarding an order, please include your order number and the date your order was placed